Return & Refund Policy
At DigiNaina, we carefully pack every order to ensure that your products reach you safely. As many of our products are fragile, we request customers to inspect their orders immediately upon delivery.
Return Eligibility
We accept return or replacement requests only in the following situations:
• The product arrives broken, cracked or physically damaged
• The product received is incorrect
• The product has a genuine manufacturing defect
We do not accept returns for change of mind, personal preference, or products that match their description but are simply no longer wanted
Reporting Damaged Products
• Please inspect your order immediately upon delivery.
• Any visible breakage or transit damage should be reported on the same day of delivery
• Share clear photographs of the damaged product and packaging
• An unboxing video, if available, will help us review your request
• Please keep the original packaging until your complaint has been reviewed
Genuine defects or claims covered by applicable consumer laws will be handled in accordance with those laws.
Refund or Replacement
Once your complaint has been reviewed and approved, DigiNaina may arrange a replacement or refund, as applicable.
If a replacement is unavailable, an appropriate refund will be processed.
For prepaid orders, approved refunds will generally be made to the original payment method. For Cash on Delivery orders, valid bank or UPI details may be requested.
Refund Processing Time
Approved refunds will be initiated within a reasonable period. The time taken for the amount to reflect in your account may depend on your bank or payment provider.
How to Request a Return or Refund
To report a damaged, broken or incorrect product,
Email: measnaina@gmail.com
WhatsApp (Messages Only): 8796358682
Please share your order number, photographs of the damaged product and a short description of the issue.
Our team will review your request and assist you.
Important Note !
Every return or refund request will be reviewed and verified by our team before approval.
Nothing in this policy limits any rights available to customers under applicable consumer protection laws.
DigiNaina
Things You’ll Love, Every Day